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Contact MSGTAG

If you're having trouble getting MSGTAG to work, please go to the support section of this website. There is a list of Frequently Asked Questions where you'll most probably find the answer to your question.

NOTE: MSGTAG Status users have access to unlimited email technical support. The details for reaching our Technical Support team are emailed to you when you purchase one of these products.

To ensure your question goes to the correct team and is answered as quickly as possible, please choose the most relevant option from the list below.

Your Details

Registration Details

You can find the MSGTAG version by clicking on the Help menu and then selecting the About... option.

If you have purchased MSGTAG, you should have received an activation code in your purchase confirmation email. Activation codes are of the format: AAAAA-BBBBB-CCCCC-DDDDD.

Problem Areas (check all that apply)
  • Purchasing
  • Downloading
  • Activating
  • Installing
  • Email settings
  • Not tagging
  • No notifications
System Details

Your SMTP Server address is specified in the accounts menu of your mail program. If you've installed MSGTAG then this should be set to

Your SMTP Port address is usually specified in the advanced area of accounts menu of your mail program. If you've installed MSGTAG then this should be set to 7362 (or 7363, 7364 etc...).

This will usually be specified with your SMTP port and can either be None, TLS, TLS (if available) or SSL. To use MSGTAG, this should be set to None in your mail program.

Problem Details

Please describe the problem you're experiencing:

Business Enquiry

Our company works with a number of partners at varying levels of engagement. If you'd like to discuss working with us, please provide a brief summary of your background and best contact details and one of our directors will be in touch.

Affiliate Enquiry

Thanks for your interest in our affiliate program. Please provide some information about how you'd like to promote MSGTAG (including links to web sites you operate) and our affiliate manager will get back to you with more details.

Other Enquiry

Please enter your comments and we'll try to get back to you. Please note that generic enquiries may take longer to get a response so please choose the support option from the drop-down at the top of the page if your enquiry is about getting MSGTAG to work.

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